At one point every organization goes through some detrimental factor caused by the communication gap. Poor collaboration within departments is often a reason for failing a project.
At M&B, we strive to build a better collaboration within departments including senior management to bottom-line, and to set automate communication system for succeeding in every project. Our strong communication among all the departments has built to provide the best customer service.
We’re making sure our customers can easily communicate with us through our advanced communication system. Moreover, we keep all resources for the customer right there through our online Knowledge Base System, Frequently Asked Questions Pages, and Live Chat Assistance to educate the customer as well as resolve their issues in time.
Technology deployment for cross-departmental communication as well as quick response to our clients has helped us to gain the continuous trust of the clients. We’re still setting priorities and flagging urgent queries so that we can resolve our customers’ issues under our ‘No Question Asked”’ policy.
Our approaches to keep the client in KNOW, not everything about the project but the progress stages and final goods delivery and also setting rules to have to-the-point communication with the clients. Assigning a Customer Success Manager as well as a Project Manager is another major factor to succeed in each project.
In a nutshell, It’s not the case we’re winning every battle however we’re striving to win and our approach for having an advanced client collaboration system is helping us to gain a competitive advantage in the global business.